Terms of service
Terms of Service & Shop Policies
By placing an order with Cereal Box Shop, you acknowledge that you have read, understood, and agreed to the following terms and shop policies. Due to the curated nature of our shop, these policies are designed to maintain a smooth experience for both our customers and our order fulfillment team.
Business Identity & Contact Information
- Legal Business Name: Mabuhay Lifestyle LLC dba Cereal Box Shop
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Physical Address: 2108 N ST #11172
Sacramento, CA, 95816, USA - Contact Email: shopcerealbox@gmail.com
For all order-related questions, please contact us by email only. Due to the high volume of messages across social platforms, direct messages (DMs) may be missed or filtered unintentionally. Please allow up to 24–48 business hours for a response depending on current seasonal volume.
Order Processing & Curated Variation Notice
Cereal Box Shop is a curated online gift shop centered around themed novelty scoops, stationery, desk accessories, beauty items, plush charms, organization pieces, and rotating seasonal collections.
Cereal Box Shop is a curated online gift shop centered around themed novelty scoops, stationery, desk accessories, beauty items, plush charms, organization pieces, and rotating seasonal collections.
Because every order is curated individually: included items will vary between orders, packaging details may change seasonally, colors and accessories may differ depending on inventory availability, and certain items may rotate in or out of collections over time. We do our best to match selected aesthetics, preferences, and order notes as closely as possible, but exact item fulfillment cannot be guaranteed. No scoop or box is exactly the same.
Limited Availability
Cereal Box Shop operates with limited inventory releases and rotating collection themes. Certain items, packaging styles, seasonal extras, or themed assortments may sell out without notice, be archived permanently, or vary depending on current stock availability. Limited quantities are intentionally released throughout the month to maintain collection quality and manageable processing times.
Cereal Box Shop operates with limited inventory releases and rotating collection themes. Certain items, packaging styles, seasonal extras, or themed assortments may sell out without notice, be archived permanently, or vary depending on current stock availability. Limited quantities are intentionally released throughout the month to maintain collection quality and manageable processing times.
Order Notes & Preferences
Customers may leave preferences, themes, favorite colors, dislikes, or aesthetic notes during checkout. We always try our best to curate around submitted preferences whenever possible. However, preferences are not guaranteed, exact item requests may not always be available, and inventory limitations may affect final assortment choices. If you forgot to include an order note, please email us immediately at shopcerealbox@gmail.com. Once an order enters processing or packaging stages, additional changes cannot be made.
Customers may leave preferences, themes, favorite colors, dislikes, or aesthetic notes during checkout. We always try our best to curate around submitted preferences whenever possible. However, preferences are not guaranteed, exact item requests may not always be available, and inventory limitations may affect final assortment choices. If you forgot to include an order note, please email us immediately at shopcerealbox@gmail.com. Once an order enters processing or packaging stages, additional changes cannot be made.
Shipping Address Responsibility
Please ensure your shipping address is complete and accurate, apartment/unit numbers are included, contact information is entered correctly, and delivery instructions are added when necessary. We are not responsible for delivery issues caused by incorrect addresses, missing apartment/unit numbers, inaccessible delivery locations, forwarding addresses, or address formatting errors entered during checkout. If you notice an address mistake after placing your order, please contact us immediately before the order ships. Once a package has shipped, address changes cannot be made.
Please ensure your shipping address is complete and accurate, apartment/unit numbers are included, contact information is entered correctly, and delivery instructions are added when necessary. We are not responsible for delivery issues caused by incorrect addresses, missing apartment/unit numbers, inaccessible delivery locations, forwarding addresses, or address formatting errors entered during checkout. If you notice an address mistake after placing your order, please contact us immediately before the order ships. Once a package has shipped, address changes cannot be made.
Returned Packages & Reshipments
If a package is returned to us by the carrier due to incorrect address information, failed delivery attempts, unclaimed packages, or inaccessible delivery locations, the customer is responsible for additional reshipment fees to mail the item a second time. Original shipping charges are non-refundable.
If a package is returned to us by the carrier due to incorrect address information, failed delivery attempts, unclaimed packages, or inaccessible delivery locations, the customer is responsible for additional reshipment fees to mail the item a second time. Original shipping charges are non-refundable.
Processing Times
Because orders are curated and packed individually, processing times vary depending on current order volume, active collection releases, seasonal packaging changes, filming schedules, and inventory restocks. Estimated processing times shown on the website are approximate and are not guaranteed shipping or delivery deadlines.
Because orders are curated and packed individually, processing times vary depending on current order volume, active collection releases, seasonal packaging changes, filming schedules, and inventory restocks. Estimated processing times shown on the website are approximate and are not guaranteed shipping or delivery deadlines.
Shipping & Delivery
Once a package has been transferred to the shipping carrier, delivery timing becomes the responsibility of the courier service. We are not responsible for carrier delays, weather-related shipping interruptions, lost packages marked as delivered, delayed tracking updates, or transit interruptions outside of our control. If a package is confirmed lost in transit by the carrier, please contact us so we can review the situation individually.
Once a package has been transferred to the shipping carrier, delivery timing becomes the responsibility of the courier service. We are not responsible for carrier delays, weather-related shipping interruptions, lost packages marked as delivered, delayed tracking updates, or transit interruptions outside of our control. If a package is confirmed lost in transit by the carrier, please contact us so we can review the situation individually.
Delivered & Stolen Packages
If tracking shows a package was successfully delivered to the provided address, we are not responsible for stolen or missing packages after delivery confirmation. Customers are encouraged to check with household members, check apartment offices/mailrooms, contact the shipping carrier, or file a missing mail claim with the courier if necessary.
If tracking shows a package was successfully delivered to the provided address, we are not responsible for stolen or missing packages after delivery confirmation. Customers are encouraged to check with household members, check apartment offices/mailrooms, contact the shipping carrier, or file a missing mail claim with the courier if necessary.
Refunds, Returns & Cancellations
Due to the curated and personalized nature of our mystery items, all sales are considered final and cancellations are not accepted once processing begins.
Due to the curated and personalized nature of our mystery items, all sales are considered final and cancellations are not accepted once processing begins.
- Damaged or Defective Items: In compliance with consumer protection laws, if an item inside your order arrives broken, damaged, or defective, please contact us at shopcerealbox@gmail.com within 7 days of delivery confirmation with clear photos of the damage. Damaged items will be reviewed individually and handled via replacement or store credit. Normal variations in mystery curation colors, characters, or aesthetic styles do not qualify as defective.
Product Photos & Display Images
Product photos, promotional graphics, live stream demonstrations, and aesthetic examples are intended to represent the overall style, quality, and theme of the collection. Exact products shown in promotional videos or images are not guaranteed to be included in your specific scoop. Collections evolve over time based on inventory availability and seasonal curation.
Product photos, promotional graphics, live stream demonstrations, and aesthetic examples are intended to represent the overall style, quality, and theme of the collection. Exact products shown in promotional videos or images are not guaranteed to be included in your specific scoop. Collections evolve over time based on inventory availability and seasonal curation.
One Box Policy
Orders may be packaged together by default depending on item quantity and shipping efficiency. If you would prefer items separated or grouped differently, please include detailed instructions in your checkout notes. Additional packaging requests may not always be possible depending on shipping box sizes.
Orders may be packaged together by default depending on item quantity and shipping efficiency. If you would prefer items separated or grouped differently, please include detailed instructions in your checkout notes. Additional packaging requests may not always be possible depending on shipping box sizes.
Policy Updates
We reserve the right to update, modify, or revise these policies at any time without prior notice as collections, shipping procedures, and operational needs evolve over time.
We reserve the right to update, modify, or revise these policies at any time without prior notice as collections, shipping procedures, and operational needs evolve over time.
Thank you for supporting Cereal Box Shop!