Refund policy
Refunds, Returns & Cancellations
Due to the curated and personalized nature of our mystery items, all sales are considered final and cancellations are not accepted once processing begins.
Due to the curated and personalized nature of our mystery items, all sales are considered final and cancellations are not accepted once processing begins.
- Damaged or Defective Items: In compliance with consumer protection laws, if an item inside your order arrives broken, damaged, or defective, please contact us at shopcerealbox@gmail.com within 7 days of delivery confirmation with clear photos of the damage. Damaged items will be reviewed individually and handled via replacement or store credit. Normal variations in mystery curation colors, characters, or aesthetic styles do not qualify as defective.