FAQ

Where to add it:

Add your details to the Order Special Instructions box in your cart

• How to find it: When you add an item, click View Cart on the popup or click the shopping bag icon at the top corner of your screen. Look for the lovely pink bubble.
• Missed the box? Don't worry! Click the Contact Us button and send us your order number along with your request.
• Please note: While we always try our absolute best to accommodate your requests, choices depend entirely on current mixing bowl inventory and are not guaranteed.

• Express Checkout (Shop Pay, PayPal, GPay): Click on Order Summary if it isn’t already showing to reveal the discount code box. Enter your code, click Apply, and proceed.
• Regular Checkout: The box appears automatically on the payment screen. If you don't see it after entering your shipping info, look at the very bottom next to your Total. Click the price tag icon that says "Add Discount" to make the box appear.

• Where do you ship from? California, USA
• Do you ship internationally? Currently, we only offer domestic shipping within the U.S. ONLY. 
• What does shipping cost? We offer an express shipping option for $25 (2-3 business days) and $12 for standard shipping (5-7 business days)
• How long will shipping take?
  • Processing Standard Time: 3–7 days (may be extended during holidays, high-volume orders, or restocks).
  • Shipping Time: 5–7 business days via standard carrier or 2-3 days via Express Shipping. We will provide a tracking number.
    

• Triple-check your address: Please carefully verify your mailing information at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
• Missing "Delivered" packages: If your tracking info says "Delivered" but you can't find it, please check with household members, neighbors, and your local post office. We are unable to provide replacements or refunds once a carrier marks a package as successfully delivered.

• All Scoops/Gift Box Sales Are Final: Due to the custom, curated boxes, we do not accept any returns or exchanges.

• We love our furry friends! While our pets are strictly kept away from the shop and packaging areas, a stray hair may occasionally find its way onto a box. We apologize in advance if this happens!